Privacy Policy
Last updated 23 October 2026
1. Introduction
Slay Games Australia ("we", "our", or "us"), operated by Trent Wilson trading as Slay Games Australia (ABN 68 967 892 934), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.
2. Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, phone number, shipping and billing address)
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Account login credentials
- Communications you send to us
- Device and browser information collected through cookies
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders and account
- Provide customer support
- Send marketing emails, only if you have asked to receive them
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and enhance security
4. Sharing Your Information
We may share your personal information with:
- Our suppliers and their shipping carriers, so they can send your order to you. Some of our suppliers are based overseas, including in China, so your name, shipping address and order details may be sent outside Australia for this purpose
- Stripe, our payment processor, which handles your card details. We never see or store your full card number
- Service providers that help us run the shop, such as our web host and our email provider (which sends your order confirmations)
- Law enforcement or government agencies when required by law
We do not sell your personal information to third parties.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookie preferences through your browser settings.
Essential cookies are required for the website to function properly, including maintaining your shopping cart and processing orders.
To understand how the shop is used, we count page visits without cookies. For each visit we record the page, the date, the country you are browsing from (worked out from your connection, but your IP address is not stored) and the website or ad that sent you, if any. A random visit number is kept in your browser tab only until you close it. This information cannot identify you.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. The website and all payment transactions are encrypted with HTTPS.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]